FAQ

For foreign residents

Q1 Is it possible to rent an apartment even if I can’t speak Japanese?

It is no problem, since we have language support service including English, Chinese, Korean, Vietnamese and other languages to help you out.

Q2 Are students available to apply?

Students are very welcome. Please apply with your residence card and student card.

Q3 Do I need another guarantor?

No, you only need an emergency contact in Japan (does not need to be Japanese) for the application.

Q4 Can you be my guarantor for renting an office or store?

Yes, please contact us for more details. The required documents, fees and service will be different from normal contracts.

For real estate companies and property owners

Q1 What is [TRUST NET21] Guarantee System?

GTN offers gurantee against arrears and support for foreigners to move in & live smoothly by providing a unique multi-lingual service. We are able to contact tenant’s home country in case of emergency and prevent troubles.

Q2 How do our company use the gurantee service?

You have to register your company with us first. Please contact the number below for more details.
03-6804-6801

Q3 What if the customer can’t speak Japanese?

We provide language support in English, Chinese, Korean, Vietnamese and Nepali even after moving in.

Q4 Would there be troubles to let foreigners move in?

There might be problems due to difference of customs and cultures but our “Trust Call” language support customer center will solve all the problems.
Please do not hesitate to contact us if you have any troubles.
It is free for registered companies and customers of our service.
Contact: 03-6804-6800 (TRUST CALL)

Q5 Is the guarantee service available for a business office or a store?