GTN Assistants: Terms & Conditions

GTN Assistants: Terms & Conditions v1.1 (Revised July 1, 2023)

The GTN Assistants Terms & Conditions (hereinafter referred to as "the Terms & Conditions") stipulates conditions for the use of the lifestyle support service GTN Assistants and its related services (hereinafter referred to as "the Service") provided by Global Trust Networks Co., Ltd. (hereinafter referred to as "the Company").

 The Service provided by the Company can be used by downloading the dedicated software application GTN (hereinafter referred to as "the App"). In the Terms & Conditions, "the User" refers to a user of the Service, and when the User applies to be registered, they are deemed to have read and agreed to the Terms & Conditions, as well as to the Company's "Software Application Privacy Policy."

Article 1. Scope of Application and Procedures for Changes to the Terms & Conditions

1. The Terms & Conditions shall apply to all matters related to the use of the Service and its ancillary services operated by the Company.

2. The Company may change the Terms & Conditions in accordance with the stipulations of the Civil Code if the Company deems it necessary to do so.

3. In the event that the Company changes the Terms & Conditions based on the stipulations in the preceding paragraph, the Company shall publicize on its website details of the changes and the date upon which the changes take effect by a certain time prior to the change taking effect.

Article 2. Required Environment

　An internet connection is required to download the App, use this website, or use third-party services, content, or resources via the Service. In all such cases, connection charges are borne by the user.

Article 3. Use of the Service

1. The Service is available in accordance with the GTN Assistants Specifications (hereinafter referred to as "the Specifications"). Minors shall be deemed to represent and warrant that they have permission to use the Service from their parents or legal guardians.

2. The User may use the Service as a member by creating an account and registering as a member. Members of the Service include those using the Service free of charge (hereinafter referred to as "free members") and paid members (hereinafter, free members and paid members are collectively referred to as "members"), and the available services and viewable content differ depending on the type of member.

3. The Service shall be used only by the User in question for their own benefit.

4. In registering as a member of the Service, the User shall comply with the following points.

(1) The User may not provide false personal information and may not create an account for another person without permission.

(2) The User may not create multiple personal accounts.

(3) If the User’s account has been suspended by the Company, the User may not create a new account without the Company’s permission.

(4) The User shall maintain their account contact information in a condition that allows them to receive emails from the Company.

(5) The User shall not share their password, allow others to access their account, or take any other action that may compromise the security of their account.

(6) Accounts cannot be transferred to others.

(7) The User is responsible for keeping their account password and other passwords in a safe and confidential location. If the User becomes aware of any evidence that their account has been used by an unauthorized person, they must notify the Company immediately.

5. The Company may deem a member's account to have been used by the member, even if it has been used by a third party other than the member in question.

6. Without prior notification, etc., the Service may be subject to change, addition or suspension of functions, or new restrictions may be placed on its use. The Company shall not be liable for any damages incurred by the User as a result of the above.

7. In using the App, the User agrees that upgrades, updates, and downloads of additional features may be performed to improve and enhance the software.

8. The User uses the Service with the consent that the information received from the Service may include advertisements, and that the Company may send notices, advertisements, etc. to the email address registered by the User.

9. If a corporation subscribes to the Service, the period of the contract shall be stipulated by the corporation, and if the corporation cancels the contract, the corporation shall be registered as a free member. 

10. If a corporation subscribes to the Service, the User agrees to information about their use of the Service being provided to the corporation. 

11. Article 9 and Articles 14 through 15 shall remain in effect even if a member has completed the procedure for unsubscribing from the Service or the contract between the Company and the member based on the Terms & Conditions has been terminated. 

Article 4. Application for Paid Membership

1. Users who wish to register as a paid member shall apply using the application method designated by the Company.

2. After the User’s application has been received, they shall be contacted by the Company, and they shall register and pay the usage fee using the method specified by the Company.

3. It may take up to two business days for the User to start using the service after the Company confirms payment of the usage fee.

Article 5. Fees and Payment Methods for Paid Members

1. Paid members shall pay the following month's usage fee in the manner and by the date specified by the Company. Note that usage fees are based on the GTN Assistants Fee Table separately stipulated by the Company.

2. Usage fees may be subject to change. Procedures for changes to usage fees by the Company shall be in accordance with Article 1, Paragraph 3.

Article 6. Period of Use for Paid Members, etc.

1. The period of use for paid members shall be in monthly units (calendar months), and shall not be calculated on a pro rata basis.

2. Paid members shall be able to use the Service for the following month only when payment by the due date has been confirmed by the Company, and shall not be automatically renewed.

3. If a paid member cancels their paid membership, they shall be registered as a free member.

Article 7. Reporting Obligations for Paid Members

　Paid members shall promptly report to the Company any changes in the contact information and other information they have submitted to the Company. If the Company is unable to ascertain the veracity of this information, the paid member may be unable to receive the Service.

Article 8. Change, Suspension, and Termination of the App and the Service

　The Company reserves the right to change, suspend, or terminate the App and the Service, or delete any content, etc. without prior notification to the User.

Article 9. Matters Beyond the Scope of the Service

1. The Company may terminate support by informing the User that a matter involves legal restrictions, such as consultations related to health, tax, or legal disputes, or is beyond the scope of the Service deemed appropriate by the Company. The User shall not object to this.

2. When medical interpreting services are provided, the content shall be limited to the following items, and interpreting related to problems, complaints, fee negotiations, etc. between the User and medical institutions shall not be provided.

(1) Referrals to hospitals with foreign language support and assistance with appointments.

(2) Interpreting at reception.

(3) Interpreting during medical consultations.

(4) Interpreting when making payments.

3. Via links set within the App, the User may connect to websites outside of the Service operated by parties other than the Company.

Article 10. Copyrights, etc.

1. All copyrights, trademarks, and other intellectual property rights and proprietary rights related to the Service belong to the Company.

2. All copyrights, trademarks, and other intellectual property rights and property rights related to the content of the Service belong to the Company or to information suppliers with legitimate rights.

Article 11. Prohibited Acts

The User shall not commit any of the following prohibited acts. If the Company deems that the User has committed a prohibited act, the Company may immediately cease provision of the Service, cancel the contract, claim compensation, and take other subsequent measures.

(1) Acts that violate the Terms & Conditions.

(2) Acts that violate or may violate the law or public order and morals.

(3) Making unreasonable requests or demanding unreasonable explanations, or any acts that may constitute this.

(4) Making prank calls, harassing calls, or calls that cause discomfort.

(5) Acts that infringe or may infringe the rights of the Company or a third party.

(6) Acts that infringe or may infringe the property of the Company or a third party.

(7) Acts that cause economic damage to the Company or a third party.

(8) Threatening acts against the Company or a third party.

(9) Acts that harm, unfairly discriminate against, or slander the reputation or credibility of the Company or a third party.

(10) Acts that obstruct or interfere with the operation or provision of the Service.

(11) Allowing a third party to use the Service without the consent of the Company.

(12) Impersonating a third party in order to use the Service.

(13) Acts of reproduction, publication, transfer, public transmission, alteration, or any other form of use of the App or its content that go beyond the scope of private use permitted by the Copyright Act.

(14) Creating an account or accessing the Service using automated means (e.g., information collecting bots, robots, spiders, scrapers, etc.).

(15) Unauthorized access to the Company’s communication facilities, computers, or other equipment or software, or any act that interferes or may interfere with the use or operation thereof.

(16) Acts that utilize or induce computer viruses or harmful programs.

(17) Seeking another user's login information and accessing another person's account.

(18) Unauthorized reproduction or use of content of the Service.

(19) Any other acts that the Company deems inappropriate.

Article 12. Protection of Personal Information

1. The handling of personal information shall be in accordance with the Company's privacy policy (hereinafter referred to as "the Company's Privacy Policy").

2. Having read the Company's Privacy Policy, the User shall agree to the provision of information about the User to third parties, as described in that policy.

Article 13. Disclaimers

1. The Company does not guarantee any functions of the Service to the User.

2. The Company does not guarantee the completeness, truthfulness, accuracy, legality, etc. of the information provided by the Service.

3. The Company does not guarantee that the Service or its content will not infringe the intellectual property rights or other rights of a third party.

4. The Company shall not be liable for any damages incurred by the User as a result of using the Service, of revision, suspension, or termination of the Service, or of measures such as limitation, suspension, or cancellation of use based on the Terms & Conditions.

5. The User shall agree in advance that members may not be able to use all or part of the Service due to changes in the content or operation of external services (hereinafter referred to as "external services") with which the Company is affiliated, or due to members’ inability to use all or part of external services.

 The Company shall not be liable for any damages incurred by members in connection with external services.

6. The Company shall not be liable for any medical accidents, medical errors, or incidents that occur during the provision of medical interpreting in the Service, regardless of the cause.

7. The stipulations of paragraph 4 through the preceding paragraph of this Article and other stipulations that exempt the Company from all liability for compensation shall not apply if the User is a consumer as defined in the Consumer Contract Act or if there is willful misconduct or gross negligence on the part of the Company.

8. In the event that the Company is liable for damages incurred by the User in connection with the Service, the amount of compensation for which the Company is liable shall not exceed the amount paid by the User to the Company in the previous 12 months for use of the Service. However, this shall not apply in the event that the User incurs damages due to the Company's willful misconduct or gross negligence.

9. The Company shall not be liable for any loss caused by natural disasters or other force majeure (including, but not limited to, network congestion, network failure, server failure, etc.).

Article 14. Linking with External Services

1. Users may be asked for permission for the Company to access data when logging in using the function for linking with external services, and may use this function only after confirming the relevant content and granting permission.

2. With respect to all use of external services, including the registration and use of user IDs, the User shall comply with the respective terms and conditions stipulated by the operator of the external service.

3. When using external services, the User shall use such services at their own risk, and the Company shall not be liable for any damages caused by the use of such services, any problems with the operators or users of such services, or any other matters related to such services.

Article 15. Procedure for Canceling Membership

1. If a member wishes to cancel their membership, they shall follow the cancellation procedure specified by the Company.

2. Article 10 and Articles 17 through 19 shall remain in effect even if a member has completed the membership cancellation procedure or the contract between the Company and the member based on the Terms & Conditions has been terminated.

Article 16. Cancellation by the Company

　If the Company deems any of the following items as being applicable to the User, it may restrict their use of the account, delete the account, and permanently or temporarily suspend access to the Service without prior notification. Note that the Company shall not be liable for any compensation and shall not be prevented from claiming compensation from the subscriber.

(1) When any of the following items is deemed as being applicable to the User.

　　(i) In the event of a violation of the Terms & Conditions.

　　(ii) In the event of their death.

　　(iii) If the User has been suspended from using the Service or had their membership registration cancelled in the past.

　　(iv) If the User is found to be an organized crime syndicate, a member of an organized crime syndicate, an associate member of an organized crime syndicate, an extortionist, a group engaging in criminal activities under the pretext of conducting social campaigns, etc., a crime syndicate specializing in intellectual crimes, or any other equivalent antisocial force (hereinafter referred to as "Antisocial Forces"), or if the User has any interaction or involvement with Antisocial Forces, for example by cooperating or participating in the maintenance, operation, or management of Antisocial Forces by providing funds or through other acts.

(2) When it is found that the information included in the application to join the Service was false and that the Company has accepted the application based on such false information.

(3) When the Service is used or suspected of being used for criminal acts.

(4) When the User, either themselves or via a third party, uses threatening language or behavior or uses violence, spreads false rumors, or uses deception or force to undermine the Company’s credibility or to obstruct its business.

(5) When, in making telephone calls through the Service, the User uses abusive language, harassment, or slander, or makes extremely unreasonable demands, unilateral complaints, or unilateral demands for time-specific responses, etc. that significantly impair common-sense response and the operation of the Service.

(6) When it otherwise becomes inappropriate for the User to continue using the Service due to unavoidable circumstances.

(7) When payment of fees for the Service has not been made by the due date designated by the Company.

Article 17. Exclusion of Antisocial Forces

1. The Company and the User shall ensure and warrant that they personally, their officers (directors, operating officers, executive officers, auditors, or the equivalent thereof), or their employees do not fall under the category of being an organized crime syndicate, members of an organized crime syndicate, those who have been members of an organized crime syndicate within the preceding five years, associate members of an organized crime syndicate, companies affiliated with an organized crime syndicate, extortionists, etc., a group engaging in criminal activities under the pretext of conducting social campaigns, etc., a crime syndicate specializing in intellectual crimes, or any other equivalent entity (hereinafter collectively referred to as "Antisocial Forces"). The Company and the User shall also ensure and warrant that none of the following items is applicable to them, either now or in the future.

1. They have a relationship in which Antisocial Forces are deemed to be controlling management.
2. They have a relationship in which Antisocial Forces are deemed to be substantially involved in management.
3. They have a relationship in which they are deemed to be using Antisocial Forces for unjust purposes, such as to pursue unjust profits for themselves, their own company, or a third party, or to inflict damage on a third party.
4. They have a relationship that is deemed to involve providing funds, etc. or benefits to Antisocial Forces, with the knowledge that the individual concerned is a member of an organized crime syndicate, etc.
5. They have a relationship with an individual who is an officer or is substantially involved in management, and who has a socially reprehensible relationship with Antisocial Forces.

2. The Company and the User shall ensure and warrant that neither the Company nor the User will use itself or a third party to commit any of the following acts.

1. Making violent demands.
2. Making unreasonable demands that go beyond the limits of legal liability.
3. Using threatening language or behavior or using violence in connection with business transactions.
4. Spreading false rumors, using deception or force to damage the other party’s credibility or to obstruct the other party’s business.
5. Any other acts equivalent to the preceding items.

Article 18. Non-guarantee

Because the AI chat function automatically searches for information and creates responses, the Company has not checked the content of the information and the responses. For this reason, the Company does not guarantee the accuracy, legality, or morality of the information in the responses, nor the existence of any permission for or infringement of copyright and other intellectual property rights related to the information in the responses, nor the currency, appropriateness, etc. of the responses.

Article 19. Changes to the Terms & Conditions

1. The Company may change the Terms & Conditions by stipulating an effective date subsequent to their revision with a certain grace period, and may publicize in advance their revision, their content subsequent to revision, and an effective date for their revision by posting on the App, notifying members via email, and other methods as the Company deems appropriate.

2. The Company shall publish the revised Terms & Conditions on the App. When the User uses the Service or the period of time stipulated by the Company in the preceding paragraph has elapsed, the User is deemed to have agreed to the revised Terms & Conditions.

Article 20. Governing Law

　The Terms & Conditions shall be governed by and interpreted in accordance with Japanese law.

Article 21. Agreed Jurisdiction

　Depending on the amount contested, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction in the first instance over any dispute related to the Terms & Conditions.

Article 22. Consultation

GTN Assistants: Specifications (as of July 1, 2023)

Chapter 1. Lifestyle Support Service 

Article 1. Content of Lifestyle Support Service

1. All users may use the chat function of the dedicated software application designated by the Company to receive information, interpreting services (limited to five minutes or less per session), lifestyle support services, and medical interpreting services (see Attachment 1 for details of anticipated consultations; hereinafter collectively referred to as "lifestyle support services, etc."), 24 hours a day, 365 days a year (excepting the year-end and New Year holidays). Note that if the User contacts the Company after 9:00 p.m. via the chat function, they accept that the Company’s response time will be after 10:00 a.m. the following morning.

2. All users shall be able to receive lifestyle support services, etc. 24 hours a day, 365 days a year via a dedicated telephone number designated by the Company. Note that if the User calls the dedicated phone number after 9:00 p.m., the call will be responded to after 10:00 a.m. the following morning if it is deemed non-urgent by the Company.

Chapter 2. GTN Emergency Support

Article 2. Content of GTN Emergency Support

1. Users of GTN Assistant Premium (including the subscriber if the subscriber is a party to the lease agreement; hereinafter the same shall apply) may use a toll-free number designated by the Company to receive information or on-site response services as stipulated in this Chapter to solve problems 24 hours a day, 365 days a year, in the event of any of the following issues with a property subject to the service.

(i) Issues with plumbing.

(ii) Issues with entrance locks, such as lost keys, faults, etc.

(However, there may be cases where it is not possible to open a lock that has an unusual structure.)

(iii) Issues with windows.

2. The User is required to be present at the time of the staff visit described in the preceding paragraph.

3. The User accepts in advance that the emergency support service does not guarantee the dispatch time to the site, and that it may take time to dispatch to the site or that a visit may happen the following day due to weather conditions, traffic conditions, the staff work situation, etc.

4. Regarding issues with entrance locks, if the work necessitates breaking the lock, the owner/management company shall give their approval before the work is requested.

Article 3. Fees for the Use of GTN Emergency Support

1. The User shall be entitled to on-site emergency response free of charge. However, the User shall separately bear the actual cost of any work that exceeds 30 minutes (at 1,500 yen (excluding consumption tax, etc.) for each additional 10 minutes), and the User may also separately bear the actual cost of any replacement of parts or specialized work that is required in response to the problem.

2. If the problem cannot be resolved by on-site emergency response, or if secondary damage is expected to occur, the User may request a service for a separate fee after consulting with the staff member. If the subject of the Service is a rented property, the User shall request work on a fee-paying basis after obtaining approval from the management company or other parties.

3. In cases to which the preceding two paragraphs are applicable, the Company may outsource the billing of usage fees, etc. to a third party designated by the Company, and the User shall agree to such outsourcing.

Article 4. Exceptions

The following cases shall not be included in GTN Emergency Support.

(i) Issues with communal facilities within buildings.

(ii) The opening of locks by breakage during the hours of 9:00 p.m. to 9:00 a.m.

(iii) Issues related to household electrical appliances, etc.

(iv) Issues related to faults and breakages that have existed since the beginning of an occupancy.

(v) Issues related to the restoration of an item or items to their original state.

(vi) Issues related to emergencies, including fires, riots, and natural disasters such as earthquakes.

(vii) When the Company deems GTN Emergency Support to be inappropriate for any other reason.

Chapter 3. Present-type Insurance Coverage

Article 5. Personal Injury Compensation

For users of GTN Assistants Premium as the insured parties, Global Trust Networks shall take out personal accident insurance with the following coverage. (See the brochure regarding the GTN Assistants Premium plan for an overview of the coverage.)

・Compensation for accidental death or permanent disability: 300,000 yen

・Compensation per day for hospitalization due to injury: 5,000 yen (maximum of 90 days)

・Liability for compensation related to daily life: 50 million yen

Chapter 4

Article 6: Details of and Changes to Specifications

Details not described in the Specifications shall be in accordance with the latest service brochure, which is published separately. In order to provide a better service, the content may be revised without notice from time to time.

Content of Anticipated Consultations　　

Important Matters

*Although the Company makes every possible effort to maintain the reliability of the Service, it does not guarantee its accuracy or completeness.

*The Company does not guarantee that the information provided by the Service will be suitable for the purposes of all users.

*The Service will be provided in line with Japan Standard Time. Time differences are not taken into account.

*The Service may be partially or fully suspended or terminated due to communication network equipment or system failure, periodic or emergency maintenance, natural disasters, or other force majeure.

*Please be aware in advance that translation and accompanying services shall not be provided.  

*The Company's operators reserve the right to refuse to provide services for matters that are restricted by law or deemed inappropriate, such as health consultations, financial consultations, legal disputes, and legal issues, and the Company cannot be held liable for the consequences of such a refusal.

*The scope of this response is subject to change without notice and when necessary in response to changes in social or economic conditions, changes to the Company’s business or systems, or for other reasons.

*Requests for or the use of interpreting services are prohibited for the following uses in relation to the Service.

1. Work related to negotiations and meetings in general business, to responses to complaints, to contracts, and to the handling of other important matters.
2. Secretarial services, technical services, international legal services, legal services in Japan, and other services requiring professionals such as qualified personnel, etc.
3. Interpreting services related to medical care, nursing care, life support, and transactions involving financial products, and interpreting services related to services that are intended to be fully operational 24 hours a day, 365 days a year.
4. Interpreting services involving confidentiality or matters of importance.
5. Interpreting services that are in violation of Japanese law, even if they are legal in the country or region where the interpreting is being undertaken.
6. Interpreting services that are dependent on the subscriber's unique circumstances and language level, such as those that involve using polite Japanese, not using slang, etc.
7. Interpreting services that may break the law or adversely affect public order in the country or region where the interpreting is being undertaken.

Other interpreting services that deviate from the level of everyday conversation.