Shibuya PARCO Travel Guide | A Hub of Japanese Fashion and Culture

Shibuya PARCO

Shibuya PARCO feels less like a department store and more like a multi-level playground where fashion, art, and the latest in pop culture meet. From the basement to the rooftop, the building is packed with distinctive brand shops, galleries, and even an esports venue, and every walk through the halls turns up something new.

On the 6th floor, "CYBERSPACE SHIBUYA" stocks limited-edition anime and gaming merchandise in a neon-lit, photo-friendly space. Up on the rooftop, "CHAOS KITCHEN" lets you enjoy craft beer or Japanese sweets while looking out over Shibuya — an especially pleasant way to spend an evening as the breeze picks up.

Free Wi-Fi, multilingual signage, and broad support for cashless payments make the complex easy to navigate even on your first visit to Japan. It is just a five-minute walk from the Hachiko exit, which also makes it an ideal starting point for exploring the wider Shibuya area.

Shibuya PARCO as a culture hub of Shibuya

Since opening in 1973, Shibuya PARCO has been more than a shopping center — it has been a major force shaping Japan's fashion and culture scene. Built around three guiding ideas — incubation, neighborhood-making, and information — it has continued to generate new value across the decades.

The arrival of PARCO helped turn Shibuya into "the city of youth," and even the names of nearby streets such as Koen-dori, Spain-zaka, and Organ-zaka grew out of PARCO's neighborhood-building strategy.

The reborn "Shibuya PARCO"

After closing in August 2016 due to aging facilities, Shibuya PARCO underwent roughly three years of reconstruction and reopened in November 2019 as a "next-generation commercial complex." The new building is organized around five themes — fashion, art and culture, entertainment, food, and technology — and brings together about 190 shops under one roof.

The reopened PARCO has attracted strong interest from both domestic and international audiences, and it has been especially popular with overseas visitors. By 2024, roughly 60% of shoppers were from outside Japan — by far the highest share of any PARCO location in the country.

Who visits today

Today, Shibuya PARCO's core audience is split between international travelers and the so-called "Gen MZ" — Japanese consumers in their late teens through their thirties. Foreign visitors with a strong interest in Japanese pop culture such as anime and games are a particularly visible part of the crowd. Sales for fiscal 2025 reached ¥43.9 billion, up 20% year on year, with inbound visitors accounting for as much as 41% of the total.

Once known as a launchpad for Japan's avant-garde fashion and culture, Shibuya PARCO has now evolved into a kind of mecca for Japanese pop culture, drawing fans from all over the world.

Getting there and essential information

Access from Shibuya Station

1. Leave JR Shibuya Station via the Hachiko exit.
2. Cross the Scramble Crossing and head toward Center-gai.
3. Pass SHIBUYA109 and walk up Koen-dori for about three minutes.
4. Shibuya PARCO will appear on your right.

In addition to Shibuya Station, you can also reach PARCO on foot from Shinsen Station on the Keio Inokashira Line in about eleven minutes.

Car and bicycle parking

Car park:

• Hours: 7:00–24:00
• Capacity: 134 mechanical spaces (66 standard cars and 68 high-roof vehicles), plus 2 surface spaces
• Rate: ¥320 per 30 minutes on weekdays; ¥400 per 30 minutes on weekends and holidays
• Shopping discount: 1 hour free with purchases of ¥3,000 or more (tax included); 2 hours free for ¥10,000 or more; 3 hours free for ¥30,000 or more

Bicycle parking:

• Location: in-house on 8F/9F
• Hours: 7:00–24:00
• Rate: First 2 hours free, then ¥100 per 10 hours
• Note: No shopping discount is available for bicycle parking.

Address and opening hours

Shibuya PARCO is located at 15-1 Udagawacho, Shibuya-ku, Tokyo — about a five-minute walk from JR Shibuya Station, a hard-to-beat location.

Opening hours:

• Retail shops: 11:00–21:00 (some shops on the 6th floor, including Nintendo TOKYO and the Pokémon Center, open earlier at 10:00–21:00)
• Restaurants: 11:30–23:00 (restaurants on the 7th floor: 11:00–23:00)
• Note: Some shops keep different hours.
• Note: Closed on irregular days; hours change over the New Year holidays.

Wi-Fi service

Free Wi-Fi is available throughout the complex. Connect to "atPARCO" and you can use the internet for up to 60 minutes per session, three times a day (up to three hours total per day). A separate service is also offered through the "Japan Connected-free Wi-Fi" app.

Floor guide

Each floor of Shibuya PARCO, from B1 up to the 10th floor, is built around its own concept and houses a distinctive group of shops. Here is a closer look at what to expect on each one.

B1F: CHAOS KITCHEN

The basement, dubbed "CHAOS KITCHEN," is a dining floor that gathers restaurants and bars from a wide range of genres.

Notable shops:

• Kiwamiya (hamburg steak specialist)
• Shibuya Sushi-tsune (conveyor-belt sushi)
• ikushika
• Campy! (café and bar)

Beyond restaurants, the floor also has a Seven Bank ATM and a smoking room. Diaper-change facilities and a Personal Room (an all-gender restroom) are also located here.

1F: SHŌTENGAI-EDIT-TOKYO

The first floor is built around the concept of "SHŌTENGAI-EDIT-TOKYO," bringing together distinctive Japanese brands. The lineup is as varied as a real Shibuya shotengai (shopping street).

Notable shops:

• HUMAN MADE
• Discover Japan Lab.
• COMME des GARÇONS GIRL

The information counter is also on this floor, ready to handle questions about the building's facilities and services. Parking validation machines are located here as well.

2F: MODE & ART

The second floor pairs high-end fashion brands with art under the "MODE & ART" theme.

Notable shops:

• Ground Y
• alexanderwang
• UNDERCOVER NOISE LAB
• OIL by Bijutsu Techo

It is the floor for shoppers with a strong fashion sense — full of stores that blur the line between fashion and art.

3F: ADVANCED CONTEMPORARY

The third floor focuses on contemporary fashion under the "ADVANCED CONTEMPORARY" concept.

Notable shops:

• MM6 Maison Margiela
• Tanaka
• NUBIAN

Top Japanese and international brands stand side by side, giving you a snapshot of the current trends.

4F: FASHION APARTMENT

The fourth floor brings together trend-driven, youth-oriented fashion brands under the "FASHION APARTMENT" theme.

Notable shops:

• CHOMPOO (restaurant)
• MEDICOM TOY NEXT
• VCM GALLERY (SKWAT)

Along with fashion, the floor has a strong showing of toys and culture-related goods.

5F: NEXT TOKYO / PARCO OUTDOOR PARK

The fifth floor, called "NEXT TOKYO / PARCO OUTDOOR PARK," focuses on outdoor brands and casualwear.

Notable shops:

• STARBUCKS
• Lui's/EX/store
• POP MART
• SYLVANIAN FAMILIES Forest House
• Torch torch

The service counter is on this floor as well, handling general inquiries, same-day hotel delivery, and overseas shipping. A baby rest area and a Prayer Space are also located here.

6F: CYBERSPACE SHIBUYA

The sixth floor — "CYBERSPACE SHIBUYA" — has become something of a pilgrimage site for Japanese pop culture, and it is one of the most popular floors with international visitors.

Notable shops:

• Nintendo TOKYO
• Pokémon Center Shibuya
• JUMP SHOP
• Capcom Store Tokyo

This floor opens at 10:00 — an hour earlier than the rest of the building. Nintendo TOKYO and the Pokémon Center in particular draw such crowds that lines often form before opening.

7F: RESTAURANT SEVEN

The seventh floor, "RESTAURANT SEVEN," gathers restaurants spanning a wide range of cuisines.

Notable restaurants:

• Shibuya Yakiniku KINTAN
• Shibuya Kakiya Tokyo seafood
• Chuka Soba Senmon Tanaka Sobaten

Whether you want a high-end yakiniku experience that international visitors rave about or authentic, everyday Japanese fare, this floor has options.

8F: THEATER / CINEMA / GALLERY

The eighth floor groups together culture and entertainment venues under the "THEATER / CINEMA / GALLERY" concept.

Notable venues:

• PARCO Theater
• Hobonichi-yobi (event space)
• WHITE CINE QUINTO

It is the place to catch cultural events and films at PARCO.

9–10F: Creative spaces and the Rooftop Park

The 9th floor houses creative studios such as "SUPER DOMMUNE," while the 10th floor opens onto the Rooftop Park, a sky garden.

About the Rooftop Park:

• Hours: 11:00–23:00
• Admission: free
• View: sweeping outlook over Shibuya — a prime viewpoint
• On-site: ComMunE (café and bar)

The free rooftop has earned a reputation as one of the best places to look out over Shibuya, especially from dusk into the evening.

Shops popular with international visitors

Shibuya PARCO is home to many shops that draw particular attention from travelers. Below are some of the highlights for inbound visitors.

Pop-culture shops

The biggest reason Shibuya PARCO has become a magnet for international visitors is the collection of Japanese pop-culture shops on the 6th floor — "CYBERSPACE SHIBUYA."

Nintendo TOKYO

• Location: 6F
• Highlights: the only Nintendo-operated store in Japan
• Goods: official merchandise from Mario, Zelda, Splatoon, and other Nintendo franchises
• Popular items: plush toys, T-shirts, and stationery featuring game characters

Pokémon Center Shibuya

• Location: 6F
• Highlights: official Pokémon shop
• Goods: plush toys, figures, stationery, and apparel
• Popular items: Tokyo-exclusive Pikachu goods and seasonal limited editions

JUMP SHOP

• Location: 6F
• Highlights: the official shop of Weekly Shonen Jump
• Goods: merchandise from popular series including ONE PIECE, Dragon Ball, and NARUTO
• Popular items: character figures and apparel

Capcom Store Tokyo

• Location: 6F
• Highlights: specialty store for Capcom titles
• Goods: items from Monster Hunter, Street Fighter, Resident Evil, and others
• Popular items: character figures and apparel

These 6th-floor shops are particularly popular with international visitors, and lines forming before opening are a common sight. Many Nintendo items are only available in Japan, which makes the floor a destination in its own right for collectors.

Original Japanese fashion brands

Shibuya PARCO also stocks a deep lineup of original Japanese fashion labels, and plenty of overseas shoppers come specifically for designer brands that are hard to find outside Japan.

COMME des GARÇONS GIRL

• Location: 1F
• Highlights: the women's line designed by Rei Kawakubo
• Goods: bold, original clothing, bags, and accessories

HUMAN MADE

• Location: 1F
• Highlights: NIGO's brand, a leader in Japanese street fashion
• Goods: retro-inspired T-shirts, jackets, and caps

UNDERCOVER NOISE LAB

• Location: 2F
• Highlights: an avant-garde label directed by Jun Takahashi
• Goods: original clothing, accessories, and art pieces

These Japanese originals are often difficult to find overseas and can be relatively reasonable when bought in Japan, making them perennial favorites among fashion-savvy international visitors.

Art and culture shops

Travelers drawn to Japanese art and culture will find a strong lineup of shops to match.

MEDICOM TOY NEXT

• Location: 4F
• Highlights: a flagship of Japanese art-toy culture
• Goods: collectible toys such as BE@RBRICK

OIL by Bijutsu Techo

• Location: 2F
• Highlights: a culture-focused shop run by the art magazine Bijutsu Techo
• Goods: art books, limited-edition artworks, and original products

POP MART

• Location: 5F
• Highlights: a specialty store for designer toys
• Goods: art toys, figures, and blind boxes

For international visitors with an eye on Japanese pop culture and art, these shops are a steady source of discoveries.

Exclusive items and distinctly Japanese souvenirs

Many overseas visitors also come looking for PARCO exclusives and souvenirs that capture something of Japan.

Discover Japan Lab.

• Location: 1F
• Highlights: products that blend traditional Japanese craft with contemporary design
• Goods: traditional crafts from around Japan and modern takes on Japanese household items

Mirai Nihonshu-ten & SAKE BAR

• Location: 7F
• Highlights: a shop and bar dedicated to sake and sake vessels from across Japan
• Goods: a curated selection of sake, drinking vessels, and travel-sized bottles

Through these unique shops, Shibuya PARCO makes it easy to experience Japanese culture and lifestyle and to bring home a souvenir that feels genuinely personal.

Dining at Shibuya PARCO

The variety at B1F: CHAOS KITCHEN

The basement-level CHAOS KITCHEN gathers restaurants and bars across many genres. Most are relatively reasonably priced and easy to drop in on.

ikushika

• Style: Japanese / izakaya
• Highlights: dishes built around Hokkaido ingredients, paired with sake
• Recommended: fresh Hokkaido seafood and a carefully chosen sake list

Shibuya Sushi-tsune

• Style: conveyor-belt sushi
• Highlights: serious sushi at approachable prices
• Recommended: seasonal nigiri and the various salmon offerings

Campy!

• Style: café and bar
• Highlights: a casual, outdoor-themed space
• Recommended: craft beer and outdoor-style snacks such as s'mores

The refined dining at 7F: RESTAURANT SEVEN

The 7th-floor RESTAURANT SEVEN is the place for a more elevated meal — well suited to travelers looking for a special dining experience.

Shibuya Yakiniku KINTAN

• Style: premium yakiniku
• Highlights: a popular yakiniku restaurant serving carefully selected wagyu
• Recommended: the premium wagyu platter and the restaurant's signature "Kintan" tongue dish

Shibuya Kakiya Tokyo seafood

• Style: Japanese / oyster bar
• Highlights: fresh oysters and seafood sourced from across Japan
• Recommended: oyster tasting flights and the seafood bowl

Chuka Soba Senmon Tanaka Sobaten

• Style: ramen
• Highlights: a popular shop serving classic, old-school chuka soba
• Recommended: the standard chuka soba and the special chashu men

Distinctive restaurants and bars

Beyond those venues, Shibuya PARCO has a number of restaurants with strong personalities of their own.

CHOMPOO

• Location: 4F
• Style: Thai
• Highlights: authentic Thai flavors in a contemporary setting
• Recommended: tom yum kung, pad thai, and mango sticky rice

CARNICERIA

• Location: 7F
• Style: Spanish / meat-focused
• Highlights: traditional Spanish meat dishes with wine
• Recommended: a range of Iberico pork dishes and paella

Vegan Izakaya "Masaka"

• Location: 7F
• Style: vegan / Japanese
• Highlights: Japanese cuisine prepared without any animal ingredients
• Recommended: vegan sushi and vegan tempura

ComMunE

• Location: 10F (Rooftop Park)
• Style: café and bar
• Highlights: terrace seating with a sweeping nighttime view of Shibuya
• Recommended: original cocktails and light bites

All in all, dining at Shibuya PARCO runs from classic Japanese to cuisines from around the world — perfect for a quick break between shops or as a satisfying way to round out the day.

Culture and entertainment venues

WHITE CINE QUINTO

Location: 8F. A mini-theater built around a calm, considered atmosphere. The lineup features Japanese films of note, independent films, and international art cinema. Tickets are sold both at the door (around ¥2,000 for general admission) and in advance. Many international films come with Japanese subtitles, and some Japanese films have English subtitles.

Programming focuses on arthouse cinema, so it is a good place to find work you would not see in mainline cinemas. Light snacks such as popcorn are also available, making it easy to combine a film with shopping in a single visit.

PARCO MUSEUM TOKYO

Location: 4F. The venue hosts curated exhibitions across art, design, fashion, and culture. Past shows have covered contemporary art, illustration, photography, and fashion. Admission varies by exhibition (roughly ¥500–¥2,000), with hours of 11:00–21:00 (varies by show).

The museum regularly stages exhibitions that introduce the leading edge of Japanese culture and serves as a launchpad for emerging creators — a good place to get a feel for contemporary Japanese art and pop culture.

SUPER DOMMUNE

Location: 9F. Part internet broadcasting studio, part creative space, hosting DJ events, talks, and workshops. How to take part depends on the event, so check the official website.

Experimental programming runs across music, art, and technology, making it one of the best places to get a glimpse of Japan's underground culture.

Hobonichi-yobi

Location: 8F. An event space operated by the team behind "Hobo Nikkan Itoi Shinbun" (Hobo Nikkan Itoi News), the website founded by copywriter Shigesato Itoi. Programming includes exhibitions, talks, and workshops. How to take part depends on the event, so check the official site.

The space hosts conceptual exhibitions and dialogue-driven events that have built a strong following in the Japanese creative scene.

The Rooftop Park

Location: 10F. A rooftop garden with sweeping views over Shibuya. Open 11:00–23:00, free of charge.

It is an urban oasis where you can catch your breath between shops or sightseeing. The view is especially memorable from dusk into the evening, and you can enjoy drinks or food from ComMunE while you take it in. Many international visitors come up here specifically to photograph Tokyo's night skyline.

Services for international visitors

To support the growing number of overseas travelers, Shibuya PARCO offers a wide range of services aimed at making shopping comfortable across language and payment barriers.

Tax-free shopping

Many shops in Shibuya PARCO offer tax-free shopping. Show your passport and you can have the 10% consumption tax waived on same-day, same-shop purchases totaling ¥5,000 or more (tax included).

Eligible items:

• General goods: clothing, bags, electronics, cosmetics, and similar items (¥5,000 to ¥500,000)
• Consumables: food, beverages, medicines, cosmetics, and so on (¥5,000 to ¥500,000)

How tax-free shopping works:

1. Pick out the items you want to buy.
2. Present your passport at the register.
3. Fill in the tax-free paperwork.
4. Pay the tax-free price.

Note: There is no central tax-free counter; each shop handles its own procedures. Restaurants and service-based shops are not eligible. Eligible shops are listed on the official website.

Multilingual support

Staff languages: Many of the main shops keep English-speaking staff on hand, and an increasing number can also assist in Chinese and Korean. Multilingual coverage is particularly strong on the 6th floor, which sees the most international visitors (Nintendo TOKYO, Pokémon Center, and so on).

Signage: In-building signage is bilingual in Japanese and English, and major floor maps and notices support additional languages.

Wi-Fi: As mentioned earlier, the free "atPARCO" Wi-Fi is available throughout the complex. It connects quickly and works well for online translation and quick searches.

Payment options

Shibuya PARCO accepts a wide range of international payment methods.

Credit cards: Major cards including VISA, MasterCard, JCB, American Express, and Diners are accepted. Through Dynamic Currency Conversion (DCC), VISA and MasterCard users can also settle in their own currency.

E-payments:

• Alipay
• WeChat Pay
• UnionPay
• QUICPay+
• iD
• Transit IC cards such as Suica and PASMO
• Japanese QR-code services including PayPay, Rakuten Pay, au PAY, Merpay, and d Payment

ATM service: A Seven Bank ATM on B1F handles cash withdrawals from overseas debit and credit cards, as well as UnionPay cards, and supports 12 languages.

Shipping and baggage services

International shipping: At the service counter on the 5th floor, you can ship purchases directly to your home country — useful for larger or heavier items you do not want to carry through the rest of your trip. (Some destinations are excluded.)

Same-day hotel delivery: The 5th-floor service counter also offers same-day delivery of purchases to your hotel, so you can keep sightseeing hands-free. (Some hotels are excluded.)

Other convenient facilities

Prayer Space: A Prayer Space for Muslim visitors is available on 5F.

Personal Room (all-gender restrooms): All-gender restrooms with changing space are available on B1F and 6F.

Accessible restrooms: Accessible restrooms are located on B1F, 6F, 7F, 8F, 9F, and 10F, so visitors using wheelchairs or strollers can move around comfortably.

Seasonal events and pop-up stores

One of Shibuya PARCO's biggest draws is its constant rotation of events and pop-up stores throughout the year. Limited-time experiences are part of why both domestic and overseas visitors rate the complex so highly.

Regular signature events

PARCO MEMBERS DAYS

• When: several times a year (spring, summer, autumn, winter)
• What: members-only sales and bonus point campaigns
• Perks: higher-than-usual point rates, early access to limited items, and similar benefits

Seasonal sales

• When: summer (around July) and winter (around January)
• What: bargain sales across many shops
• Perks: discounts of up to around 70% off

Cultural programming

• Performances at PARCO Theater (year-round)
• Curated shows at PARCO MUSEUM TOKYO (year-round)
• Workshops and talk events (irregular)

Popular pop-up stores

Shibuya PARCO runs new pop-up stores from Japanese and international brands and artists almost every week. Many of them are short-term affairs that spread through social media and pull in fashion-savvy younger crowds.

Fashion pop-ups

• First-in-Japan launches of overseas brands
• Limited collections from Japanese designer labels
• Curated vintage and secondhand selections

Art and culture pop-ups

• Products created in collaboration with artists
• Releases tied to new anime, films, and games
• Launch events for books and magazines

Food pop-ups

• Regional specialties from around Japan
• The Japan debuts of popular international food brands
• Seasonal limited menus

Seasonal highlights

Spring (March to May)

• Goods aimed at the start of the new school and work year
• Cherry blossom–themed limited items and decor
• Special programming during Golden Week

Summer (June to August)

• Summer sales around July
• Pop-ups for yukata and summer festivals
• Summer-only café menus designed to cool you off

Autumn (September to November)

• Events tied to Shibuya Fashion Week
• Special programs for Halloween in October
• Autumn foliage–themed goods and decor

Winter (December to February)

• Christmas market in December
• Winter sales around January
• Special programs for Valentine's Day in February

Event and pop-up information is updated on Shibuya PARCO's official website and social media. The most popular pop-ups can sell out quickly, so check ahead before your visit.

The official Instagram account (@parco_shibuya_official) is one of the fastest channels for new event details and limited items.

Sightseeing spots nearby

Shibuya PARCO sits almost in the heart of Shibuya, surrounded by sightseeing options. Combining a few of these stops with your PARCO visit is an efficient way to take in the wider area.

Within a 5-minute walk

Shibuya Scramble Crossing

• Distance: about 5 minutes on foot
• What it is: the famous massive intersection — up to roughly 3,000 people can cross at once
• What to see: the "MAG's PARK" rooftop observation deck above Shibuya 109, which looks straight down at the crossing

Hachiko Statue

• Distance: about 5 minutes on foot
• What it is: a bronze statue inspired by the true story of the loyal dog Hachiko — and one of Tokyo's best-known meeting spots
• What to see: nearby, there is also a statue of Hachiko reuniting with his owner, Professor Hidesaburo Ueno

Shibuya 109

• Distance: about 3 minutes on foot
• What it is: a youth-focused fashion complex known as a launchpad for trends
• What to see: floors that capture the spirit of Japan's gyaru fashion culture

Shibuya Center-gai

• Distance: about 3 minutes on foot
• What it is: a busy shopping street packed with young crowds
• What to see: restaurants, fashion shops, and arcades lined up along an energetic, neon-lit corridor

Within a 10-minute walk

Shibuya Scramble Square

• Distance: about 8 minutes on foot
• What it is: a 47-story mixed-use skyscraper
• What to see: the 360-degree view from "SHIBUYA SKY" on the 45th floor

Shibuya Hikarie

• Distance: about 7 minutes on foot
• What it is: a complex that combines cultural venues with shops and restaurants
• What to see: "d47 MUSEUM" on the 8th floor and the "ShinQs" shopping floors

Miyashita Park

• Distance: about 10 minutes on foot
• What it is: an urban park redeveloped in 2019
• What to see: the skate park and the "MIYASHITA PARK" commercial complex

Cat Street

• Distance: about 10 minutes on foot
• What it is: a stylish backstreet linking Shibuya and Harajuku
• What to see: distinctive fashion boutiques, cafés, and art galleries

Within a 15-minute walk

Meiji Jingu

• Distance: about 15 minutes on foot (from the Harajuku side)
• What it is: one of Tokyo's largest shrines, set inside a vast forested oasis
• What to see: the solemn main hall and the seasonal garden

Takeshita Street

• Distance: about 15 minutes on foot
• What it is: the symbolic shopping street of Harajuku, popular with young visitors
• What to see: affordable fashion shops, crepe stands, and stores rooted in Japanese kawaii culture

Yoyogi Park

• Distance: about 15 minutes on foot
• What it is: a sprawling green space inside the city
• What to see: changing scenery across the seasons, with weekend events and flea markets
•  

Frequently asked questions

About the basics

Q: What are Shibuya PARCO's opening hours?
A: Retail shops are open 11:00–21:00 and restaurants 11:30–23:00. The 6th floor (Nintendo TOKYO, Pokémon Center, and others) opens earlier at 10:00, and some shops keep different hours.

Q: Are there closed days?
A: Closed days are irregular. Hours change over the New Year holidays.

Q: How do I get there from Shibuya Station?
A: Leave JR Shibuya Station via the Hachiko exit, cross the Scramble Crossing, and walk up Koen-dori for about five minutes.

Q: Is there a car park?
A: Yes. It is open 7:00–24:00, and rates are ¥320 per 30 minutes on weekdays and ¥400 per 30 minutes on weekends and holidays. Parking is discounted when you spend over set thresholds.

About shopping

Q: Which shops are most popular with international visitors?
A: The 6th-floor pop-culture stores — including Nintendo TOKYO, Pokémon Center Shibuya, JUMP SHOP, and Capcom Store Tokyo — are particular favorites.

Q: Where do I handle tax-free procedures?
A: There is no central tax-free counter; each shop handles its own procedures. Show your passport at the register at an eligible shop and the paperwork is done on the spot.

Q: Can I use credit cards and digital payments?
A: Most shops accept major credit cards (VISA, MasterCard, JCB, AMEX, and others). Many also accept e-payments such as Alipay, WeChat Pay, and PayPay.

About services

Q: Can I use Wi-Fi?
A: Yes. Free "atPARCO" Wi-Fi is available throughout the complex, for up to three hours per day. Connecting is as simple as choosing the SSID "atPARCO" in your Wi-Fi settings.

Q: Are there staff who speak foreign languages?
A: Major shops have English-speaking staff on hand, with especially strong multilingual coverage on the 6th floor where international traffic is heaviest.

Q: Can my purchases be shipped overseas?
A: Yes. The service counter on the 5th floor offers overseas shipping, as well as same-day hotel delivery (some destinations and hotels are excluded).

About sightseeing

Q: Where in Shibuya PARCO has the best view?
A: The Rooftop Park on the 10th floor, with sweeping views of Shibuya. The dusk-to-evening hours are especially popular, and admission is free.

Q: Which floor has the most to see?
A: For international visitors, "CYBERSPACE SHIBUYA" on the 6th floor is a clear standout, with official shops for major Japanese games and anime. The B1F dining floor and the 7F restaurant floor are also worth a look.

Q: What other spots should I combine with a visit to Shibuya PARCO?
A: Shibuya Scramble Crossing, the Hachiko Statue, Shibuya 109, and Shibuya Scramble Square are all within walking distance. A little farther out, you can also reach Meiji Jingu and Takeshita Street.

Other questions

Q: Can I bring my pet?
A: Pets are allowed if carried in a fully enclosed bag where the animal's face is not visible. They are not permitted on B1F, on 7F, or in any restaurant or café. Guide dogs, service dogs, and hearing dogs are welcome throughout the complex.

Q: Can I rent a stroller?
A: Yes. The information counter on 1F lends strollers free of charge (for children roughly 1 month to 4 years old).

Q: Is there a Muslim prayer space?
A: Yes. A Prayer Space is provided on the 5th floor.

A note about the information in this article

Note: Prices typically change with the season and the specific plan.

Recent shifts in the wider economy and the recovery of inbound demand may also lead to revised pricing.

Please treat the prices in this article as a rough guide, and check each facility's official site for the latest information before booking.